|
HOW
CAN I PLACE AN ORDER? HOW MUCH DO I HAVE TO ORDER?
There are three easy ways for you to place an order! You can call us
toll-free at 1-866-4-UNISON Mondays thru Fridays 8:00am to 4:30pm PST,
fax us toll-free at 1-866-2-UNISON 24 hours a day, or mail your order
to us Attn: Sales Dept., 13915 Live Oak Avenue, Irwindale, CA 91706
The minimum order is $300.00 and the re-order amount is $150.00. A $10.00
handling charge will apply if this minimum is not met. In order for
us to continue to offer quality products at competitive prices, we require
all items be purchased in lots of 3 pieces or more. Piece minimums apply
to all items under $10. Items over $10 have no piece minimums.
back
to top
--------------------------------------------------------------------------------
HOW
DO I OBTAIN A CATALOG?
You can order a catalog online by paying the list price of $10. Please
fill out our Catalog
Request Form.
back
to top
--------------------------------------------------------------------------------
HOW
LONG WILL IT TAKE TO RECEIVE MY ORDER? WHAT ARE MY
PAYMENT OPTIONS?
You can expect your order to be shipped within one to two weeks* if
you (a) prepay, (b) pay by credit card, (c) pay by C.O.D. Money Order
or Cashier's Check. For all C.O.D. Check and Net 30 Orders, please allow
two to six weeks for credit approval process. To expedite your order,
please fully complete our "Credit Application" by clicking
here.
Please refer to the map below
to determine your shipping zone and transit time. If you need your orders
urgently, we can rush your order to you for a $30.00 rush fee. You will
still be billed for shipping charges incurred.
*
Please note that during trade show dates orders may take up to three
weeks to ship
back
to top
--------------------------------------------------------------------------------
HOW
MUCH DO YOU CHARGE FOR SHIPPING? WHAT ARE MY
SHIPPING OPTIONS?
All shipments are shipped F.O.B. Irwindale, CA. You will be billed the
published rates from UPS, RPS, or the US Postal Service, depending on
the service requested. (A $15 service fee will apply for deliveries
to the Post Office or to locations within a 10 mile radius of our warehouse.)
We can also use the carrier of your choice - freight collect. Please
specify when placing orders.
back
to top
--------------------------------------------------------------------------------
WHAT
IS YOUR POLICY ON BACKORDERS?
Please note that items ordered together are not necessary shipped together
due to availability. We ask that you specify on your order form whether
backorders or substitutes are acceptable. Backorders will only be shipped
if the total exceeds $50.00
back
to top
--------------------------------------------------------------------------------
WHAT
IS YOUR RETURN POLICY?
Merchandise must be returned within 90 days from the date invoiced and
will be subject to a 30% restocking fee. We will not accept merchandise
returns after 90 days. Please call Customer Service for assistance at
(626) 814-8334.
back
to top
--------------------------------------------------------------------------------
WHAT
DO I DO WHEN I HAVE DAMAGES?
In the event you receive any damages in your shipment, please contact
us within 15 days of receipt of order. A "Loss and Damage Claim
Form" and Return Authorization(RA) Number must accompany all
returns. Upon return of damaged goods, we will either credit your account
or replace the damaged item(s). All returned items must be in their
original packaging to receive any credit. For your convenience, you
can find a printable copy of the "Loss And Damage Claim Form"
here.
back
to top
--------------------------------------------------------------------------------
HOW
MUCH DO I NEED TO ORDER TO QUALIFY FOR VOLUME
DISCOUNTS?
In order for you to qualify for volume discounts, you must purchase
each item by the full, unassorted case. Please call us for more details.
back
to top
--------------------------------------------------------------------------------
WHAT
IS PROP 65 AND WHY IS THERE A WARNING ON SOME PRODUCTS?
California Proposition 65 requires special product labeling for products
containing certain chemicals known to the State of California to cause
cancer, birth defects or other reproductive harm if the product will
expose the consumer to such chemicals. Lead levels in these products
comply with FDA standards.
California
requires the following separate notice:
Prop
65 Warning for ceramic tableware marked with a yellow triangle on the
packaging: "WARNING: Use of this tableware will expose you to lead,
a chemical known to the State of California to cause birth defects or
other reproductive harm."
Prop
65 Warning for decorated glassware items: "WARNING: The materials
used as colored decorations on the exterior of this product contain
lead, a chemical known to the State of California to cause birth defects
or other reproductive harm."
Prop
65 Warning for all other identified products: This product contains
lead, a chemical known to the State of California to cause cancer, birth
defects, and other reproductive harm. Wash hands after handling.
In
compliance to California's Prop 65, Unison Gifts has decided to label
all our ceramic items, rather than do destructive testing on each product.
Below
are FDA and Prop 65 standards of lead in Tableware, as supplied by the
California Department of Health Services (http://www.dhs.ca.gov/dhildlead/tablewars/twregs.html).
| Type
of Tableware |
FDA/California
Dept of Health ServicesTableware exceeding these levels cannot legally
be sold in the USA |
California
Proposition 65Tableware exceeding these levels must carry a warning
label when sold in California |
| Flatware
(plates) |
3.0
parts per million |
0.226
parts per million |
| Small
hollowware (bowls) |
2.0
ppm |
0.1
ppm |
| Large
hollowware (serving dishes) |
1.0
ppm |
0.1
ppm |
| Cups
or mugs |
0.5
ppm |
0.1
ppm |
| Large
pitchers, jugs |
0.5
ppm |
0.1
ppm |
(For
more information, please visit California's Office of Environmental
Health Assessment at http://www.oehha.ca.gov/prop65.html)
back
to top
--------------------------------------------------------------------------------
DO
YOU CUSTOM MAKE DESIGNS AND WHAT IS THE MINIMUM
PIECE QUANTITY?
For custom designed pieces, we require a minimum order of 200 pieces
or more, depending on the level of difficulty of the design. Additionally,
we require a 50% initial deposit and full payment of the remaining balance
once the items arrive. Please note that items can take between 75 to
90 days to arrive from when we receive the initial order and deposit.
For additional information, please call our knowledgeable Customer Service
Representatives at (626) 814-8334 Mondays thru Fridays 8:00am to 4:30pm
PST.
back
to top
--------------------------------------------------------------------------------
HOW
ARE OUR PRODUCTS MADE?
To assist you in presenting our products to your customers, please click
here
(.pdf file) for a detailed explanation of how our products are made.
back
to top
|
