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frequently asked questions


HOW CAN I PLACE AN ORDER? HOW MUCH DO I HAVE TO ORDER?

There are four easy ways for you to place an order! You can

The minimum order is $300.00 and the re-order amount is $150.00. A $10.00 handling charge will apply if this minimum is not met. In order for us to continue to offer quality products at competitive prices, we require all items be purchased in lots of 3 pieces or more. Piece minimums apply to all items under $10. Items over $10 have no piece minimums.

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HOW DO I OBTAIN A CATALOG?

You can order a catalog online by paying the list price of $10. Please fill out our Catalog Request Form.

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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
WHAT ARE MY PAYMENT OPTIONS?

You can expect your order to be shipped within one to two weeks* if you (a) prepay, (b) pay by credit card. For all Check and Net 30 Orders, please allow two to six weeks for credit approval process. To expedite your order, please fully complete our "Credit Application" by clicking here.

Please refer to the map below to determine your shipping zone and transit time. If you need your orders urgently, we can rush your order to you for a $30.00 rush fee. You will still be billed for shipping charges incurred.

* Please note that during trade show dates orders may take up to three weeks to ship

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HOW MUCH DO YOU CHARGE FOR SHIPPING?
WHAT ARE MY SHIPPING OPTIONS?

All shipments are shipped F.O.B. Irwindale, CA. You will be billed the published rates from UPS, Fed-Ex, or the US Postal Service, depending on the service requested. (A $15 service fee will apply for deliveries to the Post Office or to locations within a 10 mile radius of our warehouse.)
We can also use the carrier of your choice - freight collect. Please specify when placing orders.

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WHAT S YOUR POLICY ON BACKORDERS?

Please note that items ordered together are not necessary shipped together due to availability. We ask that you specify on your order form whether backorders or substitutes are acceptable. Backorders will only be shipped if the total exceeds $50.00
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WHAT IS YOUR RETURN POLICY?

Merchandise must be returned within 90 days from the date invoiced and will be subject to a 30% restocking fee. We will not accept merchandise returns after 90 days. Please call Customer Service for assistance at (626) 814-8334.

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WHAT DO I DO WHEN I HAVE DAMAGES?

In the event you receive any damages in your shipment, please contact us within 15 days of receipt of order. A "Loss and Damage Claim Form" and Return Authorization(RA) Number must accompany all returns. Upon return of damaged goods, we will either credit your account or replace the damaged item(s). All returned items must be in their original packaging to receive any credit. For your convenience, you can find a printable copy of the "Loss And Damage Claim Form" here.

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HOW MUCH DO I NEED TO ORDER TO QUALIFY FOR VOLUME DISCOUNTS?

In order for you to qualify for volume discounts, you must purchase each item by the full, unassorted case. Please call us for more details.

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WHAT ARE THE ROUTING INSTRUCTIONS FOR VENDORS?

Vendors may download our updated instructions for routing by logging into www.unisongifts.com/wholesale-gifts/routing/ and downloading our 2010 routing guide.

Please send us an email to receive a username and password.

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WHAT IS PROP 65 AND WHY IS THERE A WARNING ON SOME PRODUCTS?

California Proposition 65 requires special product labeling for products containing certain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm if the product will expose the consumer to such chemicals. Lead levels in these products comply with FDA standards.

California requires the following separate notice:

Prop 65 Warning for ceramic tableware marked with a yellow triangle on the packaging: "WARNING: Use of this tableware will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm."

Prop 65 Warning for decorated glassware items: "WARNING: The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm."

Prop 65 Warning for all other identified products: This product contains lead, a chemical known to the State of California to cause cancer, birth defects, and other reproductive harm. Wash hands after handling.

In compliance to California's Prop 65, Unison Gifts has decided to label all our ceramic items, rather than do destructive testing on each product.

Below are FDA and Prop 65 standards of lead in Tableware, as supplied by the California Department of Health Services ( http://www.dhs.ca.gov/dhildlead/tablewars/twregs.html).

Type of Tableware FDA/California Dept of Health ServicesTableware exceeding these levels cannot legally be sold in the USA California Proposition 65Tableware exceeding these levels must carry a warning label when sold in California
Flatware (plates) 3.0 parts per million 0.226 parts per million
Small hollowware (bowls) 2.0 ppm 0.1 ppm
Large hollowware (serving dishes) 1.0 ppm 0.1 ppm
Cups or mugs 0.5 ppm 0.1 ppm
Large pitchers, jugs 0.5 ppm 0.1 ppm

(For more information, please visit California's Office of Environmental Health Assessment at http://www.oehha.ca.gov/prop65.html)

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DO YOU CUSTOM MAKE DESIGNS AND WHAT IS THE MINIMUM
PIECE QUANTITY?

For custom designed pieces, we require a minimum order of 200 pieces or more, depending on the level of difficulty of the design. Additionally, we require a 50% initial deposit and full payment of the remaining balance once the items arrive. Please note that items can take between 75 to 90 days to arrive from when we receive the initial order and deposit. For additional information, please call our knowledgeable Customer Service Representatives at (626) 814-8334 Mondays thru Fridays 8:00am to 4:30pm PST.

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